We want
to help you answer the questions as efficiently and quickly as
possible. The most frequently ask questions are immediately below
this message, and if you still have questions, please explore the
Help section.
How do I contact customer
care?
If you
have a question that is not answered on our site you
can:
EMAIL
customercare@accessoriesstudio.com
In order for us to answer your emails
promptly and efficiently, please state clearly the nature of the
enquiry in the subject heading.
TELEPHONE
UK
- 01273 688
119
Rest of the
World - 44 (0) 1273 688
119
Opening Times - 9am
to 9pm GMT, Monday to
Saturday
I've forgotten my
password or I can't sign
in
If you can't remember your password, go to the My Account
page, enter your email address and click on 'Forgotten your
password?' Your password will then be automatically emailed to you
(please note that, for security reasons, our Customer Care team
cannot see your password, so they won't be able to confirm it for
you).
Maybe you
registered with another email address? It is often the case that
people forget which email address they used to register with us.
You must use the exact email address and password combination with
which you first registered in order to log back in to the
site.
Will you be getting anymore
stock in?
Regrettably some items will be sold out or discontinued.
However, we often take repeat deliveries of our most popular
products.
Top tip - We suggest you check our
site regularly to see whether your item becomes available
again.
How do I find a specific
item?
We have designed the site so that you can find your
desired product easily and quickly. You can browse by category such
as handbags and then click and buy from photographs of items you
like. Alternatively, if you know what you are looking for, use the
Search function to find your item. You can also shop by your
favourite brand using the brand
directory.
How do I know what is in
stock?
All items shown are in stock, unless the
words 'out of stock' appear next to it. However, we often
take repeat deliveries of our most popular
products.
Please be aware that even if the product is
in your shopping bag it isn't reserved and can be bought by another
customer while you are
browsing.
Top tip
– To avoid your desired item been bought by
another customer, we suggest you add the item to your shopping bag
and check out as soon as possible. You can always continue shopping
later.
How will I know you
received my
order?
Once you place your order,
you will receive an email confirming that your order has been
received. This does not mean your order has been accepted by us.
Once your credit card has been approved, the receiving address has
been verified, and the item has been located, your order will be
accepted and the item
shipped.
How
do I return an
item?
We want you
to be happy with your order, if you are not fully satisfied with
your purchase, simply return the item or items to us in their
original condition within 14 days of receipt together with the
original delivery note. We will issue a full refund on
receipt, or exchange the item for a different size / colour if
preferred. See 'Returns, Cancellation & Exchange' in the Help
Section.
