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We want to help you answer the questions as efficiently and
quickly as possible. The most frequently ask questions are
immediately below this message, and if you still have questions,
please explore the Help section.
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How do I contact customer care?
If you have a question that is not answered on our site
you can:
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EMAIL customercare@accessoriesstudio.com
In order for us to answer your emails promptly and efficiently,
please state clearly the nature of the enquiry in the subject
heading. We’ll get back to you within
24hrs.
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I've forgotten my password or I can't sign
in
If you can't remember your password, go to the My Account page,
enter your email address and click on 'Forgotten your password?'
Your password will then be automatically emailed to you (please
note that, for security reasons, our Customer Care team cannot see
your password, so they won't be able to confirm it for you). |
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Maybe you registered with another email address? It is often the
case that people forget which email address they used to register
with us. You must use the exact email address and password
combination with which you first registered in order to log back in
to the site.
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Will you be getting anymore
stock in?
Regrettably some items will be sold out or discontinued. However,
we often take repeat deliveries of our most popular products.
Top tip - We suggest
you check our site regularly to see whether your item becomes
available again.
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How do I find a specific item?
We have designed the site so that you can find your desired product
easily and quickly. You can browse by category such as handbags and
then click and buy from photographs of items you like.
Alternatively, if you know what you are looking for, use the Search
function to find your item. You can also shop by your favourite
brand using the brand directory.
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How do I know what is in stock?
All items shown are in stock, unless the words 'out of stock'
appear next to it. However, we often take repeat deliveries of
our most popular products.
Please be aware that even if the product is in your
shopping bag it isn't reserved and can be bought by another
customer while you are browsing.
Top tip – To
avoid your desired item been bought by another customer, we suggest
you add the item to your shopping bag and check out as soon as
possible. You can always continue shopping later.
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How will I know you received my order?
Once you place your order, you will receive an email confirming
that your order has been received. This does not mean your order
has been accepted by us. Once your credit card has been approved,
the receiving address has been verified, and the item has been
located, your order will be accepted and the item shipped.
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How do I return an item?
We want you to be happy with your order, if you are not fully
satisfied with your purchase, simply return the item or items to us
in their original condition within 14 days of receipt together
with the original delivery note. We will issue a full refund
on receipt, or exchange the item for a different size / colour if
preferred. See 'Returns, Cancellation & Exchange' in the Help
Section.
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Do I have to pay for return postage?
If you are returning an item to us for a refund or an
exchange then the cost of returning the item to us is borne by
you.
Please note the item(s) are your responsibility until it reaches
us. For your own protection, we recommend that you send the
parcel using a signed-for delivery service and one that insures you
for the value of the goods. |
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