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accessoriesstudio.com ONLINE FASHION ACCESSORIES STORE
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We want to help you answer the questions as efficiently and quickly as possible. The most frequently ask questions are immediately below this message, and if you still have questions, please explore the Help section.

 

How do I contact customer care? 

If you have a question that is not answered on our site you can: 

 

EMAIL customercare@accessoriesstudio.com

In order for us to answer your emails promptly and efficiently, please state clearly the nature of the enquiry in the subject heading.

TELEPHONE 

UK                      -  01273 688 119

Rest of the World - 44 (0) 1273 688 119

Opening Times    - 9am to 9pm GMT, Monday to Saturday

 

I've forgotten my password or I can't sign in

If you can't remember your password, go to the My Account page, enter your email address and click on 'Forgotten your password?' Your password will then be automatically emailed to you (please note that, for security reasons, our Customer Care team cannot see your password, so they won't be able to confirm it for you).

 

Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.

 

Will you be getting anymore stock in?

Regrettably some items will be sold out or discontinued. However, we often take repeat deliveries of our most popular products.

 

Top tip - We suggest you check our site regularly to see whether your item becomes available again. 



How do I find a specific item?

We have designed the site so that you can find your desired product easily and quickly. You can browse by category such as handbags and then click and buy from photographs of items you like. Alternatively, if you know what you are looking for, use the Search function to find your item. You can also shop by your favourite brand using the brand directory.

 

How do I know what is in stock?

All items shown are in stock, unless the words 'out of stock' appear next to it. However, we often take repeat deliveries of our most popular products.

 

Please be aware that even if the product is in your shopping bag it isn't reserved and can be bought by another customer while you are browsing.

 

Top tip – To avoid your desired item been bought by another customer, we suggest you add the item to your shopping bag and check out as soon as possible. You can always continue shopping later.

 

How will I know you received my order?

Once you place your order, you will receive an email confirming that your order has been received. This does not mean your order has been accepted by us. Once your credit card has been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item shipped.

 

How do I return an item?

We want you to be happy with your order, if you are not fully satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt together with the original delivery note. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. See 'Returns, Cancellation & Exchange' in the Help Section.

 

Do I have to pay for return postage?

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is borne by you.

 

Please note the item(s) are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed-for delivery service and one that insures you for the value of the goods.

 

 

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Accessories Studio Online Store. Contemporary designer fashion accessories and Jewellery. We stock designer Clothing and Accessories ( hats, gloves, scarves, belts, bags ), Bags ( handbags, purses, tote bag, evening bag, leather bags, shoulder bag ), Jewellery ( rings, bracelets, earings, necklaces ).
New In! | Handbags | Jewellery | Hats, Scarves & Gloves | Belts | GIFT STORE