Accessories Studio Online Store: Jewellery | Bags | Hats | Scarves | Gloves

In an effort to provide you with the most satisfying online shopping experience, we have put together a comprehensive set of help pages. These pages should allow you to find the answers to most of your questions quickly.

We want to help you answer the questions as efficiently and quickly as possible. The most frequently ask questions are immediately below this message, and if you still have questions, please explore the sections below.

How do I contact customer care?

If you have a question that is not answered on our site you can:

EMAIL customercare@accessoriesstudio.com

In order for us to answer your emails promptly and efficiently, please state clearly the nature of the enquiry in the subject heading.

TELEPHONE

UK - 01273 688 119

Rest of the World - 44 (0) 1273 688 119

Opening Times - 9am to 9pm GMT, Monday to Saturday

I've forgotten my password or I can't sign in

If you can't remember your password, go to the My Account page, enter your email address and click on 'Forgotten your password?' Your password will then be automatically emailed to you (please note that, for security reasons, our Customer Care team cannot see your password, so they won't be able to confirm it for you).

Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.

Will you be getting anymore stock in?

Regrettably some items will be sold out or discontinued. However, we often take repeat deliveries of our most popular products.

Top tip - We suggest you check our site regularly to see whether your item becomes available again.

How do I find a specific item?

We have designed the site so that you can find your desired product easily and quickly. You can browse by category such as handbags and then click and buy from photographs of items you like. Alternatively, if you know what you are looking for, use the Search function to find your item. You can also shop by your favourite brand using the brand directory.

How do I know what is in stock?

All items shown are in stock, unless the words 'out of stock' appear next to it. However, we often take repeat deliveries of our most popular products.

Please be aware that even if the product is in your shopping bag it isn't reserved and can be bought by another customer while you are browsing.

Top tip – To avoid your desired item been bought by another customer, we suggest you add the item to your shopping bag and check out as soon as possible. You can always continue shopping later.

How will I know you received my order?

Once you place your order, you will receive an email confirming that your order has been received. This does not mean your order has been accepted by us. Once your credit card has been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item shipped.

How do I return an item?

We want you to be happy with your order, if you are not fully satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt together with the original delivery note. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. See Returns, Cancellation & Exchange.

Do I have to pay for return postage?

If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is borne by you.

Please note the item(s) are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed-for delivery service and one that insures you for the value of the goods.

1. ORDERING & PAYMENT

2. DELIVERY CHARGES & DESTINATIONS

3. QUESTIONS ABOUT A PRODUCT

4. RETURNS, CANCELLATION AND EXCHANGE

5. MY ACCOUNT

Whether you're a new customer making your first purchase or a veteran online shopper, we want to make certain that ordering at Accessories Studio.com is as easy as possible.

I’m new, how do I order?

Welcome to Accessories Studio.com, the ultimate online fashion accessories store. Making a purchase is easy. We offer a range of different ways to shop:

By brand. Select a brand from the list on the left hand side of the home page, any category page or by visiting our brand page for a list of all brands.
By product search. Select a category and then a sub category and then your desired product.
By text search - Simply type in what you're looking for in the search box at the top of each page.

What payment methods does AccessoriesStudio.com accept?

We accept the following cards - Visa, MasterCard, Solo, Electron and Maestro

What other method of payments do you accept?

We only accept Credit Card, Charge Card or Debit card. We do not accept the following - Cheque, Bank Transfer, Postal Order, PayPal, Payment on Delivery, Instalments, Laser Card, American Express and Payment on Delivery.

What currency do you accept?

We currently only accept UK pound Sterling GBP.

Is it safe to use my card online at AccessoriesStudio.com?

All credit card transactions on this site are processed using Protx, a secure online payment gateway which encrypts your card details in a secure host environment. At Accessories Studio.com we don't hold your credit card details on the website. To help ensure that your shopping experience is safe, simple and secure, we use industry-standard Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.Information passed between your computer and our Web site cannot be read in the event of someone else intercepting it.

AccessoriesStudio.com works with Protx to provide secure credit card transactions via the site. Further security information can be found within your browser. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration.

Do you sell gift vouchers?

We currently do not sell gift vouchers, however this may change in the future.

Can I change an order that I've already placed?

Once your order has been confirmed, it’s not currently possible for you to change or cancel it prior to dispatch.

Can I cancel an order that I've already placed?

Once your order has been confirmed, it’s not currently possible for you to change or cancel it prior to dispatch. Please see 'How do I cancel an order?' in the 'Returns, Cancellation & Exchange' section.

How do I gift wrap my purchase?

You will have the option to tick the Gift Wrap option on the product page. You will also be given the option to write your own message (if you don't enter a message, then no gift card will be sent). The charge for gift boxing is £3.50 per item. Orders are packed in plain outer packaging. However, please note that for delivery purposes, our return name and address will be shown in one corner of the address label. No prices or invoice will be included in the shipped package, only a delivery note. Some bulkier items will be wrapped up or be put into a gift bag. We will do our best to use the giftwrap shown. However, on rare occasions, we may need to replace it with an alternative design.

Can I add a gift message to my order?

If you tick the 'Gift Wrap' box you will be prompted to add a message. If you don't enter a message, then no gift card will be sent.

How much will posting and packing cost?

Standard Delivery 3 – 5 working days £3.95
(Royal Mail First Class, signature required)

Next Day Delivery Next working day delivery £4.95
(Royal Mail Special Delivery, signature required)
* Orders must be placed by 12pm for a next working day delivery.

INTERNATIONAL

Europe
Standard Delivery 5 – 10 working days £7
(Royal Mail Airmail, signature required)

Rest of the World
Standard Delivery 5 – 10 working days £8
(Royal Mail Airmail, signature required)

How long will it take for my order to arrive?

Please see above

Which countries do you deliver to?

We ship to most international destinations - please click here to see a list of all countries we deliver to.

Will I have to pay import duties & tax?

Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Do you deliver to BFPO addresses?

Yes we can deliver to BFPO addresses via standard delivery with Royal Mail. You will need to select Great Britain as the destination country

Can you deliver to PO Boxes?

For security reasons, we do not deliver to PO Boxes.

Can I place an order for delivery to multiple addresses?

If you wish to send items to more than one different delivery address you have to place each order separately.

Which delivery company do you use?

We use Royal Mail for UK, Europe and Rest of the World deliveries.

Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.

I'm not going to be in when you deliver my parcel.

The delivery company will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

How do I track my order?

Unfortunately, our website currently does not allow the tracking of parcels.

We endeavour to provide as much product information as possible including detailed product descriptions, materials, sizes and brand profile help you make the right choice.

Will you be getting anymore in?

Regrettably some items will be sold out or discontinued. However, we often take repeat deliveries of our most popular products.

Top tip - We suggest you check our site regularly to see whether your item becomes available again.

I need more information about the product

We try to include as much information as possible on the product page itself. If, however you require more detailed information, please email our Customer Care Team at customercare@accessoriesstudio.com

I saw this item in an advert/magazine and cannot find it

Usually this means that an item has been sold out. Please check back regularly as we take repeat deliveries for our most popular products.

Can you tell me where else I can buy this item?

We cannot advise where else you can get the item.

How do I return an item?

We want you to be completely satisfied with your purchase from us. If for any reason you’re not happy with your item, simply return them to us in their original condition together with the delivery note within 14 days for a refund or exchange – please specify on the delivery note.

Please send the item back to:

Accessories Studio.com – Returns Dept

3 The Limes

Bromley Road

Brighton

BN2 3RX

England, UK

Please note:

- The item(s) are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed-for delivery service and one that insures you for the value of the goods.

- We can only exchange an item for the same item in a different size or colour, subject to availability. If you require a different product, please place a new order online and return the original item for a refund.

- Certain products are also excluded from our general returns policy for hygiene reasons - this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.

Do you refund the delivery charge?

Delivery charges & Giftwrap charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery.

Do I have to pay for the return postage?

Please note we are unable to refund any postage costs if you are returning an item(s) to us for a refund or an exchange.

If the item you received is faulty, please email us at customercare@accessoriesstudio.com quoting your order number, your name and address, your email address, the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

How long will it take for you to refund me?

As soon as we have received your return, we will endeavour to process your request for either a refund as quickly as possible. Please allow up to five working days from receipt of your return for this to be done. We will then email you to confirm your refund has been processed and credited back to your card - depending on the card issuer, this can take a further 3-5 working days.

When will I receive my replacement?

As soon as we have received your return, we will endeavour to process your request for a replacement as quickly as possible. Please allow up to five working days from receipt of your return for this to be done. We will then email you to confirm your replacement has been dispatched. Please allow for the following additional delivery days:

UK 3 - 5 working days

Europe & Rest of World 5 - 10 working days

I have received a faulty item, what should I do?

How do I cancel an order?

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, please email customercare@accessoriesstudio.com stating the order number and giving your clear instruction that you wish to cancel the order.

If we have already shipped your order, you will need to return the order to us. Please see ‘How do I return an item?'

We've made it easy for you to view and update your account any time through My Account.

I’m new, how do I register for a new account?

Welcome to Accessories Studio.com! Creating a new account is simple, you can create an account by going to the 'My Account' page and selecting the ‘I am a New Customer’. Click here to create a new account. You will be asked to enter an email address and choose a password. You will need your email address and password to place orders on the site, see or edit your personal details.

I've forgotten my password or I can't sign in.

If you can't remember your password, go to the My Account page, enter your email address and click on 'Forgotten your password?' Your password will be automatically emailed to you (please note that, for security reasons, our Customer Care team cannot see your password, so they won't be able to confirm it for you).

How do I sign out?

Go to the My Account page,and click 'Log Out' on the left hand navigation menu.

How can I change or delete addresses in my account?

Go to the My Account page, and click on 'Account Address' or 'Address Book' on the left hand navigation menu to change or delete an existing address.

How can I change or delete credit cards listed in my account?

Go to the My Account page, and click on 'Payment method' on the left hand navigation menu to change or delete an payment card.

How do I unsubscribe from receiving the e-mail newsletter?

In all of our email newsletters, there is an 'unsubcribe' link at the bottom of the page, please click on this and we will remove you from our distribution list.

Does Accessories Studio.com have any shops?

Accessories Studio does not have any shops. We are a UK based internet retailer, however we ship our items worldwide. To see a full list of countries we ship to, see 'Which countries do you deliver to?'