How do I return an item?

We want you to be completely satisfied with your purchase from us. If for any reason you’re not happy with your item, simply return them to us in their original condition together with the delivery note within 14 days for a refund or exchange – please specify on the delivery note.

 

Please send the item back to:

Accessories Studio.com – Returns Dept

3 The Limes

Bromley Road

Brighton

BN2 3RX

England, UK

 

Please note:

- The item(s) are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed-for delivery service and one that insures you for the value of the goods.

- We can only exchange an item for the same item in a different size or colour, subject to availability. If you require a different product, please place a new order online and return the original item for a refund.

- Certain products are also excluded from our general returns policy for hygiene reasons - this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.

 

Do you refund the delivery charge?

Delivery charges & Giftwrap charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery.

 

Do I have to pay for the return postage?

Please note we are unable to refund any postage costs if you are returning an item(s) to us for a refund or an exchange.

 

If the item you received is faulty, please email us at customercare@accessoriesstudio.com quoting your order number, your name and address, your email address, the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

 

How long will it take for you to refund me?

As soon as we have received your return, we will endeavour to process your request for either a refund as quickly as possible. Please allow up to five working days from receipt of your return for this to be done. We will then email you to confirm your refund has been processed and credited back to your card - depending on the card issuer, this can take a further 3-5 working days.

 

When will I receive my replacement?

As soon as we have received your return, we will endeavour to process your request for a replacement as quickly as possible. Please allow up to five working days from receipt of your return for this to be done. We will then email you to confirm your replacement has been dispatched. Please allow for the following additional delivery days:

 

UK                                  3 - 5 working days

Europe & Rest of World    5 - 10 working days

 

I have received a faulty item, what should I do?

If the item you received is faulty, please email us at customercare@accessoriesstudio.com quoting your order number, your name and address, your email address, the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

 

How do I cancel an order?

Underthe United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, please email customercare@accessoriesstudio.com stating the order number and giving your clear instruction that you wish to cancel the order.

If we have already shipped your order, you will need to return the order to us. Please see ‘How do I return an item?’